Select Page

<< return

Delivery

CORONA UPDATE
We are continuing to work hard during these times to provide consistent delivery times, but there may be a delay beyond our control with the delivery services as we are reliant upon external couriers. Please bear with us and we will do everything in our power to get our amazing Gin to you.

THE STICKY STUFF / GOOD TO KNOW.

We will use all reasonable means to make sure your order is code 6 (delivered) within a specified time. We use a number of different delivery methods and cannot accept responsibility for late deliveries due to circumstances beyond our control. We will notify you of any issues and delays with delivery as soon as practicable. 

If by some chance items may be out of stock they will placed on a backorder. You will be alerted if this is the case, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order.

We pride ourselves on being a small craft Gin producer and take great care when making our Gins. As we are a small business this may result in us selling out quickly, but we will be hard at work producing our next batch. So rest assured your orders will be code 5 (on their way) as soon as we can. You know the story limited resources and all that.

 

DELIVERY METHODS

UK MAINLAND
We currently use two delivery methods
48 hour signed £4.00
Next Day delivery (before 1600) £4.95

ACCIDENT REPORT FORMS OR INCOMPLETE ORDERS.

We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems within 48 hours by either calling us or emailing us.

 

RETURNS & REFUNDS

If you are unhappy with any of the products you buy from us, please notify us either by phone or email info@sunbearspiritsco.com. We will require you to book in all returns before sending. All returns to be sent to the following address, pending confirmation.

999 Gin
Unit 1
Lower Drayton Farm,
Penkridge
ST19 5RE

Please ensure you obtain proof of posting/courier details and that all items are returned unused and in their original packaging. Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase.

Please allow up to 7 days for a refund to appear on your account.

<< return